Frequently Asked Questions

Preparation and audit typically take 2–4 weeks. Once submitted, DOAJ review timelines range from 2 to 6 months depending on DOAJ queue volume. We manage the entire application and audit response lifecycle.

Yes. We offer minimal-downtime OJS migrations from older OJS versions (OJS 2.x) or custom CMS platforms to the latest OJS 3.x release, preserving all article archives, user accounts, and review histories.

Yes. We configure automated Crossref DOI deposit pipelines, ensuring every published article is assigned a persistent DOI with rich metadata, reference linking, and ORCID integration.

Future Matrix Publications Ltd (CR 79159056) is officially registered in Hong Kong at: 8/F., China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong.

You can email our team directly at contact@futurematrixpublications.com or use the online contact form on our Contact Us page. We respond within 24 business hours.

Most services require an advance payment before work begins, with the balance due at agreed project milestones. Full refund terms — including what is and isn't refundable at each stage — are outlined in our Refund Policy. We encourage clients to review this before making payment.

No publishing service can guarantee indexing (DOAJ, Scopus, Web of Science) or article acceptance, as these decisions are made independently by each database or journal's review committee. We guarantee a thorough, standards-compliant process that maximizes your chances — not a specific outcome or timeline, since much of that depends on factors outside our control.

We are not currently a registered COPE member, but our editorial workflows, ethics protocols, and misconduct handling are built around COPE's published guidelines and best practices. Full details are available on our Editorial Policies page.